Frequently Asked Questions
This is because the serviceman is tracing out the issue, which may be miles down the road. Crews may need to be dispatched to restore the affected outage and it may take a little longer to resolve. If there is any concern that your outage was missed, call our office at 757.787.9750 or re-report your outage through SmartHub as soon as possible to ensure that we still have you on the list.
The fixture may be going bad. Call our office 757.787.9750 to have your light serviced.
An operation took place on the system to self-restore power to the area. This is normal.
This may be a possible service issue. Call our office 757.787.9750 to have a serviceman look into this at no charge.
We require an inspection on all electrical work.
Members and/or electricians can sign a 15 day waiver that gives them 15 days to have the electrical work inspected by the proper inspection agency.
To schedule a temporary disconnect for your electrician to work safely, please contact us at 757.787.9750.
To get an outdoor light, please contact a member services representative 757.787.9750, option #3. They will assess where you want the light and what your fees will be. Monthly fees vary based on the type of light installed.