Cooperative to Waive Disconnects and Associated Fees During State of Emergency
TASLEY, Va. - Because of the serious nature of our community’s health and welfare, A&N Electric Cooperative understands the hardship its members are facing during the COVID-19 outbreak. Until further notice, disconnections and related fees will be waived for residential members as we all work through our current state of emergency.
The cooperative will also be working closely with its businesses members, small and large commercial and the agricultural community.
We ask that, due to each member’s individual situation, you contact the cooperative to discuss your situation and how we can help find a solution. Members directly affected by the public health emergency are urged to reach out to one of our Member Service Representatives at 757-787-9750 or by using the “Contact Us” feature at anec.com.
Awareness of energy usage is key to managing costs. Members need to be aware that weather and home activities will change your usage during these unique situations. A&N Electric Cooperative has tools online that can provide information to reduce usage.
For those members that have had their meter updated, there is weekly and daily usage information that can be used to predict future bills and usage. This information can be accessed through SmartHub either online or through the free mobile app.
In addition, programs such as budget billing can help to ease the stress of these times. Online features such as AutoPay and other online payment options help to save time and provide some peace of mind during our current restrictions.
All of us at A&N Electric Cooperative know that this issue is a cause for concern. Please be assured that as circumstances continue to develop, we will make decisions with the highest regard for the health and well-being of our members and employees.
To Minimize Coronavirus Exposure, Cooperative to Close Office Lobby
The safety of our members and employees is A&N Electric Cooperative’s highest priority. Accordingly, to minimize the risk of exposure to, or the spreading of, the Coronavirus (COVID-19), and to help ensure the health and well-being of those in our community, and our valued employees, your cooperative will be taking the following action.
Effective Wednesday, March 18, and until further notice, the cooperative will close its Tasley Office lobby to the public and ask its members to conduct their business with the cooperative through a number of other options.
Bill payment can be transacted by calling our automated system at 1-855-386-9921, or online at anec.com. Members can also make transactions on their mobile device through the cooperative’s SmartHub app. In addition, the cooperative’s drive-thru kiosk will remain open. Members should keep in mind that wait times at the drive-thru may be affected by the lobby closure. Members can also utilize the secure depository box near the Tasley Office’s front entrance.(Payment Options Page)
Our cooperative call center will remain open throughout the COVID-19 public health crisis. Those needing to transact business can contact one of our member service representatives at 757-787-9750.
During this challenging time, the cooperative will be doing its part to limit the spread of the virus while providing the electric service necessary to keep our members comfortable as they adjust to changes in their daily routines.
Your team at A&N Electric Cooperative is taking every precaution to help maintain a healthy community.
We will continue to monitor the situation, take additional action if needed, and provide updates as new information becomes available.
We apologize for any inconveniences our members experience because of the pandemic and, as always, we appreciate your cooperation, understanding and the continuing opportunity to serve you.
Cooperative Prepares for Local Effects of COVID-19
The coronavirus (COVID-19) presents unprecedented challenges for each of us. A&N Electric Cooperative, (ANEC) wants to keep you informed of the efforts your electric cooperative is taking during the next several weeks as needed.
The health and safety of our members, our communities, and our employees is always ANEC's highest priority. During this challenging time, the cooperative will be doing its part to limit the spread of the virus while providing the electric service necessary to keep our members comfortable as they adjust to changes in their daily routines and procedures.
First, ANEC is following the guidance from the Centers for Disease Control and Prevention and our local health officials regarding how to protect our workforce so that we will be able to respond efficiently in case of a power outage. Our response and dispatch center remains open 24-7 for outage reporting, and crews are on standby, ready to respond if or when an outage occurs. We strongly encourage members to use remote payment options that will minimize contact such as online payments, U.S. Postal mail and credit card and check payments by phone. If you are unable to utilize these payment options, the drive-thru and night depository will remain open at our main office located in Tasley, VA.
We have also eliminated employee travel to meetings and are limiting vendor visits into our offices. Unfortunately, this means our employees will not be participating in community events, we will miss meeting and engaging with our members. For the weeks ahead, it is more important to practice "social distancing." We look forward to resuming our community involvement when the threat has passed.
We are closely monitoring this quickly evolving situation. The cooperative will take prudent actions as may be necessary to protect and continue serving our communities. This includes limiting the exposure of our employees and their families. We will consult and coordinate with state and local officials, our business partners, and other utilities to continue serving you to the best of our abilities.
All of us at ANEC know that this issue is a cause for concern. Please be assured that as circumstances continue to develop, we will make decisions with the highest regard for the health and well-being of our members and employees.
Frequently Asked Questions:
Q. Will A&N Electric Cooperative disconnect my service if I’m not able to pay my bill during the state of emergency?
A. No. A&N Electric Cooperative is waiving service disconnections at this time.
Q. Will I accrue additional charges?
A. During the state of emergency, you will not be charged a late fee.
Q. If I’m unable to pay my bill will the cooperative work with me?
A. A&N Electric Cooperative urges members directly affected by the public health crisis to contact us to let us know about your individual situation. Member Services Representatives are ready to work with members on a case-by-case basis to find a payment solution.
Q. What if I lose power?
A. Our operations center remains open 24-7 for outage reporting and crews are on standby, ready to respond if or when an outage occurs. If you experience an outage please call 757-787-9750.
Q. How can I contact you if I have a question about my bill?
A. Member Services Representatives are available by phone from 7:30 a.m. – 4:30 p.m. Monday through Friday or reach out to us through our “Contact Us” feature.
Q. Can I still pay my bill at the Tasley office?
A. While the cooperative has closed its lobby to the public to help reduce the spread of the virus there are payment options still available onsite like our drive-thru kiosk and our secure night depository.
Q. If I don’t want to come to the office to pay my bill, what are other options?
A. A&N Electric Cooperative has several options including mail, online through SmartHub, or by phone. (Additional Payment options - website link)
Q. How do I reduce my bill?
A. The cooperative has a number of energy efficiency tips and tools on our website to help members control their energy use. By controlling your energy use, you can help reduce your electric service bill.
Q. What steps is A&N Electric Cooperative taking to prevent the spread of coronavirus?
A. The cooperative is following the guidance from the Centers for Disease Control and Prevention. The health and safety of our employees, members and community are always our top priority.
Q. Where can I find updates on A&N Electric Cooperative’s response to the coronavirus?
A. In addition to this page, we will also be communicating with our members by through local media and social media.