Cooperative Will Reach Out to Members to Help Establish Payment Arrangements
Over the next few weeks, A&N Electric Cooperative will be reaching out to our members who have been unable to make payments due to the coronavirus. While it is not our typical practice to make phone calls to members, we understand the difficulty the coronavirus has posed on our members and would like to proactively help members develop a payment plan.
If you receive a call demanding immediate payment, that is a scam. We will not call to request immediate payment, but rather to discuss a payment solution that works for you and your family. If you feel uncomfortable, or wish to verify the validity of the call, please hang up and call us at 757.787.9750 option #2 to confirm you are speaking with a Member Service Representative.
Coopeartive Returns Capital Credits to Members Early
A&N Electric Cooperative and its Board of Directors understand the difficult times many of our members are facing during the COVID-19 outbreak.
In response, the cooperative’s board voted to return capital credits to its members earlier this year to assist when it is needed most.
As a not-for-profit utility company, A&N Electric Cooperative works hard to provide affordable and reliable service. Each year, revenues that exceed expenses (margins) are returned to members in the form of capital credits.
The cooperative typically returns capital credits to its members in August, but the board of directors elected to expedite refunds to June, to help members dealing with the current state of emergency. Refunds will be shown as a credit on an active member’s June bill statement and will vary based on length of membership and the amount of electricity used during the years retired. A total of $2.5 million in capital credits will be returned to eligible cooperative members.
Each year, the A&N Electric Cooperative Board of Directors reviews the financial condition of the cooperative to determine if a retirement of capital credits can be made. Capital credits are retired using a hybrid first-in, first-out and percentage method that distributes a portion of the approved retirement amount to all co-op members.
The commitment to our members has led to the return of over $26.8 million in capital credits since the cooperative was established.
In March, the cooperative suspended service disconnects and related fees for residential members throughout the state of emergency and have been working diligently with members to help find payment solutions for those who need them.
While the cooperative is making extraordinary efforts to ease the current burden placed on some of our members, it is important that all of our members know and understand that the waiver of disconnects is not a forgiveness of payment for electric service received. In fairness and concern for all cooperative members, everyone who receives electric service is still responsible to pay for the electricity they use.
Over the next few weeks, the cooperative will be reaching out to our members who have been unable to make payments due to the coronavirus. While it is not our typical practice to make phone calls to members, we understand the difficulty the coronavirus has posed on our members and would like to proactively help members develop a payment plan.
Our member service representatives are here for you to discuss payment programs and options with those experiencing unprecedented financial hardships. To set-up a payment arrangement or extension, members can call 757-787-9750 to speak with one of our member service representatives. Members can also request a payment extension by calling our automated system at 1-855-386-9921 or on SmartHub.
Cooperative to Waive Disconnects and Associated Fees During State of Emergency
TASLEY, Va. - Because of the serious nature of our community’s health and welfare, A&N Electric Cooperative understands the hardship its members are facing during the COVID-19 outbreak. Until further notice, disconnections and related fees will be waived for residential members as we all work through our current state of emergency.
The cooperative will also be working closely with its businesses members, small and large commercial and the agricultural community.
We ask that, due to each member’s individual situation, you contact the cooperative to discuss your situation and how we can help find a solution. Members directly affected by the public health emergency are urged to reach out to one of our Member Service Representatives at 757-787-9750 or by using the “Contact Us” feature at anec.com.
Awareness of energy usage is key to managing costs. Members need to be aware that weather and home activities will change your usage during these unique situations. A&N Electric Cooperative has tools online that can provide information to reduce usage.
For those members that have had their meter updated, there is weekly and daily usage information that can be used to predict future bills and usage. This information can be accessed through SmartHub either online or through the free mobile app.
In addition, programs such as budget billing can help to ease the stress of these times. Online features such as AutoPay and other online payment options help to save time and provide some peace of mind during our current restrictions.
All of us at A&N Electric Cooperative know that this issue is a cause for concern. Please be assured that as circumstances continue to develop, we will make decisions with the highest regard for the health and well-being of our members and employees.
Please Allow at Least 6 Feet for Safety
A&N Electric Cooperative is asking our members that if you encounter any co-op employees or contractors working in the field, please avoid interacting with them.
We are happy to address your concerns or answer any questions you have by calling our office representatives at 787-9750.
All field engineering, operational and construction staff are under strict guidelines to avoid contact with others. So please help us by practicing social distancing at all times.
Cooperative Prepares for Local Effects of COVID-19
The coronavirus (COVID-19) presents unprecedented challenges for each of us. A&N Electric Cooperative, (ANEC) wants to keep you informed of the efforts your electric cooperative is taking during the next several weeks as needed.
The health and safety of our members, our communities, and our employees is always ANEC's highest priority. During this challenging time, the cooperative will be doing its part to limit the spread of the virus while providing the electric service necessary to keep our members comfortable as they adjust to changes in their daily routines and procedures.
First, ANEC is following the guidance from the Centers for Disease Control and Prevention and our local health officials regarding how to protect our workforce so that we will be able to respond efficiently in case of a power outage. Our response and dispatch center remains open 24-7 for outage reporting, and crews are on standby, ready to respond if or when an outage occurs. We strongly encourage members to use remote payment options that will minimize contact such as online payments, U.S. Postal mail and credit card and check payments by phone. If you are unable to utilize these payment options, the drive-thru and night depository will remain open at our main office located in Tasley, VA.
We have also eliminated employee travel to meetings and are limiting vendor visits into our offices. Unfortunately, this means our employees will not be participating in community events, we will miss meeting and engaging with our members. For the weeks ahead, it is more important to practice "social distancing." We look forward to resuming our community involvement when the threat has passed.
We are closely monitoring this quickly evolving situation. The cooperative will take prudent actions as may be necessary to protect and continue serving our communities. This includes limiting the exposure of our employees and their families. We will consult and coordinate with state and local officials, our business partners, and other utilities to continue serving you to the best of our abilities.
All of us at ANEC know that this issue is a cause for concern. Please be assured that as circumstances continue to develop, we will make decisions with the highest regard for the health and well-being of our members and employees.
Frequently Asked Questions:
Q. Will A&N Electric Cooperative disconnect my service if I’m not able to pay my bill during the state of emergency?
A. No. A&N Electric Cooperative is waiving service disconnections at this time.
Q. Will I accrue additional charges?
A. During the state of emergency, you will not be charged a late fee.
Q. If I’m unable to pay my bill will the cooperative work with me?
A. A&N Electric Cooperative urges members directly affected by the public health crisis to contact us to let us know about your individual situation. Member Services Representatives are ready to work with members on a case-by-case basis to find a payment solution.
Q. What if I lose power?
A. Our operations center remains open 24-7 for outage reporting and crews are on standby, ready to respond if or when an outage occurs. If you experience an outage please call 757-787-9750.
Q. How can I contact you if I have a question about my bill?
A. Member Services Representatives are available by phone from 7:30 a.m. – 4:30 p.m. Monday through Friday or reach out to us through our “Contact Us” feature.
Q. Can I still pay my bill at the Tasley office?
A. While the cooperative has closed its lobby to the public to help reduce the spread of the virus there are payment options still available onsite like our drive-thru kiosk and our secure night depository.
Q. If I don’t want to come to the office to pay my bill, what are other options?
A. A&N Electric Cooperative has several options including mail, online through SmartHub, or by phone. (Additional Payment options - website link)
Q. How do I reduce my bill?
A. The cooperative has a number of energy efficiency tips and tools on our website to help members control their energy use. By controlling your energy use, you can help reduce your electric service bill.
Q. What steps is A&N Electric Cooperative taking to prevent the spread of coronavirus?
A. The cooperative is following the guidance from the Centers for Disease Control and Prevention. The health and safety of our employees, members and community are always our top priority.
Q. Where can I find updates on A&N Electric Cooperative’s response to the coronavirus?
A. In addition to this page, we will also be communicating with our members by through local media and social media.